OUR CORE VALUES

Trauma Informed

We recognize the prevalence of trauma and provide supports that are responsive to the physical, psychological and emotional impacts of traumatic experiences.

Accountability

Accountability: We seek to be

responsive to the needs of our

community and foster a culture of ongoing learning and unlearning in our work. Within the context of our organizational practices this means ongoing review of our programs and services to ensure we are appropriately meeting community needs.

Excellence

We use evidence-based

psychotherapeutic modalities to support survivors of relationship and sexual violence in realizing their

individualized treatment goals.

Intersectional Feminism

We recognize that gender marginalization within our society’s patriarchal systems is not equally shared amongst all groups of women identifying, non-binary and trans folx. We acknowledge that BIWOC as well as two-spirit, non-binary and trans individuals experience disproportionate violence due to the interdependent and institutionalized systems of oppression directly associated with one’s race, genderidentity, sexual preference, ability, religious-affiliation, nationality and citizenship status, as each of these identities can intersect to further marginalize folx. Hope 24/7 is committed to delivering proficient services to ensure that an intersectional feminist approach is always prioritized while providing trauma-informed care. Hope 24/7 also acknowledges that the term intersectionality was coined by Kimberé Crenshaw in 1989 as a way to explain how women-identifying folx with different identities do not navigate the world alike and our Agency

recognizes her work as a foundational aspect of our Agency’s values.

Anti-Oppressive Practice

We understand that oppression exists systemically, meaning individual lived experiences are inextricably linked to the social, economic and political contexts within which we operate. We aim to disrupt and dismantle axis of oppression including sexism, racism, anti-black racism, anti-indigenous racism, heterosexism, transphobia, homophobia, xenophobia and ableism through our community-based activism and outreach initiatives.

Anti-Racism

We stand committed to name and address the systemic violence harming BIPOC communities. As an organization supporting survivors of sexual and

relationship violence we understand the impacts of racialized-trauma and how racism, particularly anti-blackness and anti-indigenous racism contributes

to the ongoing need for mental health services to be accessible for all of the communities we support. We seek to be actively anti-racist in all the work that we do through ongoing, critical review and reflection of our Agency’s practices, internal dynamics, community partnerships and community activism. Therefore, Hope 24/7 adheres to a zero tolerance policy in regards to any form of discrimination or prejudice.

Pro-Sex Work

As an organization we understand sex work to be an exchange of sexual services amongst consenting adults. We acknowledge the right to bodily autonomy and stand in solidarity with the ongoing advocacy efforts lead by sex workers to ensure a safe work environment. We acknowledge the disproportionate risk of violence experienced by BIPOC and/or trans sex workers as a result of intersections of oppression and continue to advocate for increased resources to support their valuable work.

Pro-Choice

We understand abortion and

contraceptive access to be a human

right. As such, we recognize and

uphold the right to bodily autonomy

and advocate for safe and accessible

abortion care.

Decolonization

Hope 24/7 operates on the Treaty land and Territory of the Mississaugas of the Credit. In particular, we provide services on the stolen traditional lands of the Anishnabek, Huron-Wendat, Haudenosaunee, Ojibway/ Chippewa peoples and home to the Métis. Hope 24/7 acknowledges the importance of decolonizing our practices, as this challenges the

institutionalized racism faced by the Indigenous, First Nations and Inuit communities on this land we call Canada. We seek to decolonize our work through collective decision-making, community accountability and ongoing relationship building. Our community outreach and activism seeks to centre Indigenous knowledges to resist the ongoing colonialism of the original people of this land.

Allyship

An individual or organization who actively and continuously works to dismantle axis of oppression (eg. sexism, racism, anti-Black racism, homophobia, transphobia, and ableism) and does so by acting collaboratively with members of the target group to dismantle oppression. Allyship requires ongoing learning, acknowledgement of one’s socioeconomic

positionality and respective privilege, and relationship building. As an agency we understand the importance of partnering with allies in this work and strengthening our own allyship to the communities we serve.

We seek to provide all clients of Hope 24/7 with services that are supportive, non-judgmental and prioritize our client’s rights to autonomy, dignity and respect in

all aspects of their care.

Changing The Social Structure

Hope 24/7 recognizes that we often are forced to operate within a patriarchal society that favours male-dominated thoughts and prioritizes male narratives and male perspectives regarding how the world works. We also understand that this social system has influenced our society’s systems of oppression. Most importantly, this systemic social structure in our society directly contributes to the ongoing violence against women and girls epidemic. Hope 24/7 is committed to fixing these systems of oppression in all of the work that we do.

Capitalism Without Social Responsability

Hope 24/7 recognizes that unchecked capitalism inherently leads to the inequitable distribution of wealth, while perpetuating classism and limiting economic opportunities for marginalized communities. Our Agency understands how poverty directly contributes to the traumatization and the disproportionate oppression, subordination and, in particular, the silencing of all women in our society, we are committed to challenging this top-down economic system.